The High Cost of Leadership Indecision

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  For leaders, indecision is choosing inaction over taking action. Indecision is a choice that allows a problem to become a crisis, poor performance to become tolerated performance and potential obstacles to become concrete road blocks. Indecision also has a unique way of turning seize-the-moment opportunities into missed opportunities. No matter how you look at […]

What is the best commission rate to pay salon or spa staff?

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This question is routinely posted in discussion forums. And just as routinely, and with the best intentions, the same old responses begin piling up. Some suggest 45%, some 50%, and some even 60% and higher. Some suggest sliding commission pay scales. Others advocate commission with product charges. Heck, it’s even assumed that if a salon […]

Choosing Your Business Model: Employee or Independent Contractor

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A business model is best described as a schematic that defines all of the working features, components and capabilities that will drive the business. If you want your business to deliver consistent quality and growth potential, those elements must be built into its business model. If you want your business to deliver flexibility with minimal […]

Customer Service Is All About Sense of Urgency

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Sense of urgency takes on new meaning and purpose when discussing the Customer Satisfaction Business Outcome. Think about the times you walked into a business and waited for someone to notice and take care of you. OK, now think about the times you waited while watching employees talk to one another and were totally oblivious […]

Five Ways to Lead Through Push Back

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Your business seems stuck and just can’t muster the collective energy to shift into a faster gear. Monthly goals have become a string of near misses. Your team is getting complacent and you know all too well what can happen when average infects your culture. It’s time to shake things up and that’s exactly what […]

Ten GOTTA DOs to be the BEST company

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When someone says, “I want to be the best at what I do,” what does it really mean? When a leader says, “We are going to be the best,” what exactly does that mean? On an effort scale of one to ten, is this commitment to be the best a no-compromise, whatever it takes, TEN, […]

Being the best team member

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There is something empowering about being part of a team that wants to be the best. Being the best means that every team member is committed to doing “whatever it takes.” Once the performance bar to be the best is set … it becomes every team member’s performance bar. It is everyone’s responsibility to ensure […]

What if the accepted way is flawed?

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There is a way things are done. Industries have their way of doing things. Businesses have a way of doing things. People have a way of doing things. This “way” is the accepted way. Deviate from the accepted “way “and you risk being labeled a renegade, troublemaker or just a plain old nutcase. But what […]

Of course it is your company, but

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As a leadership coach, the best way to gain insight into how a company is run is to talk to employees. They willingly share the good, the bad, and the ugly about the culture of the company, its structure and its leader. Because the purpose of venting is to clear the air, I always get […]

Pride is an Outcome

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In order to experience a profound feeling of pride, it must be preceded by an accomplishment. To feel pride in your new car or new home, you had to earn the financial wherewithal first. To earn the financial wherewithal, you had to build your career and establish yourself in the business world. To feel pride […]