STRATEGIES COMMAND CENTER LOGIN - What's this?    
MY CART
WHAT WE TEACH SEMINARS COACHING ON-SITE TRAINING MEMBERSHIPS WEBINARS STORE
Team-Based Pay Keynotes RESOURCES ABOUT US Clients BLOG CONTACT US

Seminars

Schedule
Building a Complete Internal Training Program
Front Desk/Guest Services
How to Recruit & Retain Staff
Incubator Seminar
Mastermind (Members only)
Profit IQ
Salon/Spa Digital Marketing Workshop
Salon/Spa Game-Planning Retreat
Salon/Spa Manager Course
Skill Certification: Delivering Team-Based Service
Business Academy FAQ
Testimonials
Membership Program

Choose date/location:   

Skill Certification: Delivering Team-Based Service

FACT: Delivering excellence and extraordinary client service experiences are the result of training, systems and accountability

Today, having your own in-house Skill Certification Program is a non-negotiable.

Delivering service excellence is about creating consistency in every area of your salon/spa. You will leave with the knowledge and tools to build a complete Team Service and Skill Certification program at all levels — from service providers and support staff to front desk/guest services.

This training will help you create a noticeable, measurable and marketable point of difference over your competition...and will enable your team to provide clients with a "WOW" factor on every visit.

You will learn:
  • How Skill Certification impacts Productivity, Profitability, Staff Retention and Customer Loyalty
  • How Team-Based Service improves customer retention, productivity and culture
  • Systems and scripts to create team service excellence
  • Detailed Flow Chart outlining your Training Program for each Department in your company
  • How to create a foundation and process for writing your skill certification manual
  • How to implement your skill certification program, and how to get your team involved in the process
  • An Evaluation process to ensure consistency and proper training
This is 3-day workshop format. Each day builds on the other with time to work on your company's program and needs.
Who should attend:
Any person/team that is looking for the key point of difference for their company. This class is geared to building a Service and Skill Certification program from the ground up. Company size does not matter.



Cancellation Policy:
  • Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
  • Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
=>> Privacy Policy



Contact: Joanne Davies
Email: [email protected]



Register Now!

Date: August 19 - 21, 2018
Time: 9:00 am - 5:00 pm
Location: Strategies Business Academy - Centerbrook, CT

Single attendee: $695.00
Seats:

Additional options:

  


Seminars     Coaching     On-site Training     Webinars     No-Compromise Leadership     Team-Based Pay     Site Map     Store     Home

Stay connected to the business experts!
Strategies Publishing Group, Inc.
40 Main St - Suite 7
Centerbrook, CT 06409
USA
800.417.4848


Web Design & Content Management System by Cambium Group, LLC