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Strategies Front Desk/Guest Services Seminar
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Front Desk/Guest Services
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Front Desk/Guest Services Seminar

Your front-desk/call-center staff is your company’s life-blood. They are the first and last contact with every client. They are the first to field complaints from unhappy customers. They up-sell and close retail sales. They generate lucrative gift certificate sales. They are responsible for selling the salon/spa's most valuable asset — time on the appointment book. And yet, these staff members are the most under-trained in the industry. Isn't it time you give your front desk/call center staff the skills they need to supercharge their performance?

Topics include:
  • Dealing with difficult clients and situations
  • Upselling and converting client needs into booked appointments
  • Improving communication with colleagues and clients
  • Efficiently selling service hours
  • Understanding how the front desk impacts overall growth
  • How to develop scripts to ensure results
New Optional 3rd Day* – Scripting Workshop for Front Desk and Guest Services:  
  • How to further develop and use scripts to ensure results
  • The right words for every situation – creating the desired outcome through scripting
  • Understanding that it’s not just What you say, but how you say it
  • Hands-on scripting exercise with Strategies educators
Plus, your front-desk/guest-services staff will have the opportunity to brainstorm with others who share their challenges — and bring back ideas that work, all to the benefit of your business! Register today!



On-site format of program available: Prefer to have Strategies bring this program to your business? Contact Bruce Hourigan at 800.417.4848 x203 to learn how we can customize this program for your business.

Cancellation Policy:
  • Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
  • Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
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Contact: Joanne Davies
Email: [email protected]



Register Now!

Date: October 1 - 3, 2017
Time: 9:00 am - 5:00 pm
Location: Strategies Business Academy - Centerbrook, CT

Single attendee: $595.00
Seats:

Additional options:
3rd Day Scripting Workshop
Spend a half-day with us as we dive deeper into customized scripts for the front desk!
Price: $75  


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Strategies Publishing Group, Inc.
40 Main St - Suite 7
Centerbrook, CT 06409
800.417.4848


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