Your front-desk/call-center staff is your company’s life-blood.
They are the first and last contact with every client. They are the first to field complaints from unhappy customers. They up-sell and close retail sales. They generate lucrative gift certificate sales. They are responsible for selling the salon/spa's most valuable asset — time on the appointment book. And yet, these staff members are the most under-trained in the industry. Isn't it time you give your front desk/call center staff the skills they need to supercharge their performance? Topics include:
New Optional 3rd Day* – Scripting Workshop for Front Desk and Guest Services:
- Dealing with difficult clients and situations
- Upselling and converting client needs into booked appointments
- Improving communication with colleagues and clients
- Efficiently selling service hours
- Understanding how the front desk impacts overall growth
- How to develop scripts to ensure results
- How to further develop and use scripts to ensure results
- The right words for every situation – creating the desired outcome through scripting
- Understanding that it’s not just What you say, but how you say it
- Hands-on scripting exercise with Strategies educators
Plus, your front-desk/guest-services staff will have the opportunity to brainstorm with others who share their challenges — and bring back ideas that work, all to the benefit of your business!
On-site format of program available:
Prefer to have Strategies bring this program to your business? Contact Bruce Hourigan
at 800.417.4848 x203 to learn how we can customize this program for your business.Cancellation Policy:
- Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
- Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
Email: [email protected]