Your front-desk/call-center staff is your company’s life-blood. They are the first and last contact with every client. They are the first to field complaints from unhappy customers. They up-sell and close retail sales. They generate lucrative gift certificate sales. They are responsible for selling the salon/spa's most valuable asset — time on the appointment book. And yet, these staff members are the most under-trained in the industry. Isn't it time you give your front desk/call center staff the skills they need to supercharge their performance?
Dealing with difficult clients and situations
Upselling and converting client needs into booked appointments
Improving communication with colleagues and clients
Efficiently selling service hours
Understanding how the front desk impacts overall growth
How to develop scripts to ensure results
New Optional 3rd Day* – Scripting Workshop for Front Desk and Guest Services:
How to further develop and use scripts to ensure results
The right words for every situation – creating the desired outcome through scripting
Understanding that it’s not just What you say, but how you say it
Hands-on scripting exercise with Strategies educators
Plus, your front-desk/guest-services staff will have the opportunity to brainstorm with others who share their challenges — and bring back ideas that work, all to the benefit of your business! Register today!
On-site format of program available: Prefer to have Strategies bring this program to your business? Contact Bruce Hourigan at 800.417.4848 x203 to learn how we can customize this program for your business.
Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
Instructor: Robin Gribbin Certified Strategies Coach Click here for Robin's bio.
Instructor: Melanie Loboda Certified Strategies Coach Click here for Melanie's bio.
No reviews at the moment.
Air travel: San Francisco International Airport Less than an hour from Conference Center
San Jose International Airport Less than an hour from Conference Center
Hotels (off-site): Fairfield Inn & Suites – San Carlos 555 Skyway Road San Carlos, CA 94070 (650) 631-0777 – Phone
www.marriott.com/sfofs Special Strategies Rate of $219 a night Please note that the Strategies rate can be reserved until Monday June 26, 2017. After that time the rates will be standard market prices.
Individual Guests may book online with a major Credit Card by going to this link: www.marriott.com/sfofs Enter dates and Click Special Rates and use this Group Code: For a Standard room with 2 Queen beds use: STJSTJA For a Standard room with 1 King bed use: STJSTJB
They may also make their reservations by calling (650) 631-0777 and identifying themselves with STRATEGY JULY 2017. These rates are available online and will be released by MONDAY, JUNE 26, 2017
Please note that we have a 72 hour (3 days) cancellation policy for guaranteed reservations. Cancellation fee is equivalent to a 1 night room rate charge plus tax.