Delivering excellence and extraordinary client service experiences are the result of training, systems and accountability
Today, having your own in-house Skill Certification Program is a non-negotiable.
Delivering service excellence is about creating consistency in every area of your salon/spa. You will leave with the knowledge and tools to build a complete Team Service and Skill Certification program at all levels — from service providers and support staff to Front Desk/Guest Services.
Delivering Team-Service Master Class will create a noticeable, measurable and marketable point of difference over your competition.
You will learn:
Who should attend:
- How Skill Certification impacts Productivity, Profitability, Staff Retention and Customer Loyalty
- Systems and scripts to create team service excellence
- Detailed Flow Chart outlining your Training Program for each Department in your company
- How to improve marketing, customer retention, staff recruitment and retention with a focus on team service
- How to create consistency with systems and scripts
- Goal Setting/Expectations to achieve desired business outcomes
- An Evaluation process to ensure consistency and proper training
- 3rd day Scripting workshop — Attendees learn and leave with a collection of the most important scripts
Any person/team that is looking for the key point of difference for their company. This class is geared to building a Service and Skill Certification program from the ground up. Company size does not matter.
- Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
- Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
Email: [email protected]