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Building a Complete Internal Training Program
Front Desk/Guest Services
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Mastermind (Members only)
Profit IQ
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Salon/Spa Manager Course
Skill Certification: Delivering Team-Based Service
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Skill Certification: Delivering Team-Based Service

FACT: Delivering excellence and extraordinary client service experiences are the result of training, systems and accountability

Today, having your own in-house Skill Certification Program is a non-negotiable.

Delivering service excellence is about creating consistency in every area of your salon/spa. You will leave with the knowledge and tools to build a complete Team Service and Skill Certification program at all levels — from service providers and support staff to Front Desk/Guest Services.

Delivering Team-Service Master Class will create a noticeable, measurable and marketable point of difference over your competition.

You will learn:
  • How Skill Certification impacts Productivity, Profitability, Staff Retention and Customer Loyalty
  • Systems and scripts to create team service excellence
  • Detailed Flow Chart outlining your Training Program for each Department in your company
  • How to improve marketing, customer retention, staff recruitment and retention with a focus on team service
  • How to create consistency with systems and scripts
  • Goal Setting/Expectations to achieve desired business outcomes
  • An Evaluation process to ensure consistency and proper training
  • 3rd day Scripting workshop — Attendees learn and leave with a collection of the most important scripts
Who should attend:
Any person/team that is looking for the key point of difference for their company. This class is geared to building a Service and Skill Certification program from the ground up. Company size does not matter.



Cancellation Policy:
  • Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
  • Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
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Contact: Joanne Davies
Email: [email protected]



Register Now!

Date: August 19 - 21, 2018
Time: 9:00 am - 5:00 pm
Location: Strategies Business Academy - Centerbrook, CT

Single attendee: $695.00
Seats:

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40 Main St - Suite 7
Centerbrook, CT 06409
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800.417.4848


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