Your front-desk/call-center team are the first and last points of contact with every client.
They up-sell and close retail sales.
They field complaints from unhappy customers.
They present and close lucrative gift certificate sales.
They sell and manage your salon/spa's most valuable asset — hours available for sale.
Yet, these key team members are typically the most under-trained and under-prepared.
Isn't it time you give your front desk/call center staff the skills they need to supercharge their performance?
Register now, and we'll teach them the same how’s and why’s of Productivity, Prebook and Client Retention that we teach owners … but tuned for employees.
Who should attend:
Any team member that is involved in the Guest Services aspect of your company. Size of business does not matter.
New 3rd Day Added* – Scripting Workshop for Front Desk and Guest Services:
On-site format of program available: Prefer to have Strategies bring this program to your business? Contact Bruce Hourigan at 800.417.4848 x203 to learn how we can customize this program for your business.
Contact: Joanne Davies
Email: [email protected]