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Strategies Front Desk/Guest Services Seminar
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Front Desk/Guest Services Seminar

Your front-desk/call-center team are the first and last points of contact with every client.

They up-sell and close retail sales.

They field complaints from unhappy customers.

They present and close lucrative gift certificate sales.

They sell and manage your salon/spa's most valuable asset — hours available for sale.

Yet, these key team members are typically the most under-trained and under-prepared.

Isn't it time you give your front desk/call center staff the skills they need to supercharge their performance?

Register now, and we'll teach them the same how’s and why’s of Productivity, Prebook and Client Retention that we teach owners … but tuned for employees.

Topics include:
  • Upselling and converting client needs into booked appointments
  • Improving communication with colleagues and clients
  • How to efficiently sell service hours to maximize overall company productivity
  • How the front desk impacts and drives overall company growth
  • Dealing with difficult clients and situations
  • How to write and fine-tune scripts for consistency

Who should attend:
Any team member that is involved in the Guest Services aspect of your company. Size of business does not matter.

New 3rd Day Added* – Scripting Workshop for Front Desk and Guest Services:  
  • How to further develop and use scripts to ensure results
  • The right words for every situation – creating the desired outcome through scripting
  • Understanding that it’s not just What you say, but how you say it
  • Hands-on scripting exercise with Strategies educators
Your front-desk/guest-services staff will have the opportunity to brainstorm with others who share their challenges — and bring back ideas that work, all to the benefit of your business! Register today!



On-site format of program available: Prefer to have Strategies bring this program to your business? Contact Bruce Hourigan at 800.417.4848 x203 to learn how we can customize this program for your business.

Cancellation Policy:
  • Cancellation within 30 days of the event: A refund will be issued for the amount paid, less a $250 cancellation fee.
  • Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
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Contact: Joanne Davies
Email: [email protected]



Register Now!

Date: September 23 - 25, 2018
Time: 9:00 am - 5:00 pm
Location: Strategies Business Academy - Centerbrook, CT

Single attendee: $695.00
Seats:

Additional options:

  


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Strategies Publishing Group, Inc.
40 Main St - Suite 7
Centerbrook, CT 06409
USA
800.417.4848


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