Webinar description:Customer service is a team sport, but getting everyone on the same page can be a challenge. You’ll learn how in this free Strategies Webinar.We’ll start with you — the leader. You’ll learn how to establish clear expectations, and why it’s critical that you hold your staff accountable, including encouraging and praising. Topics will also include providing your team with the proper tools, getting the team involved in creating the process, and exercises to ensure your customer service plan is a success.Presenter: Michael Yost - Certified Strategies CoachRunning time: 60 minutes (50-minute presentation with 10- minute Q&A to follow)
