Webinar description:Every salon/spa suffers from indifference. Without question, it is the single most toxic behavior that wreaks havoc on company cultures and performance. It can be as subtle as someone saying, “Why should I do that?” or “That’s not my job – I’m not paid to do that.” In contrast, indifference can be as blatant as people collectively refusing to follow salon/spa procedures or systems and sounds like, “If they’re not doing it, why should I?” No matter how you view it, indifference is a toxic behavior that spreads rapidly throughout an organization.Yes, the salon industry is tough — because it's people driven. Because you build stylists and they earn the loyalty of the customer first. Because the amount of leadership work is far beyond what any owner ever anticipated — especially in these economic times. Your big takeaways from this free Strategies Webinar:
