High Performance Front-Desk Staff Training

For: Front desk & call center staff

Goal: To focus your front-of-house staff on efficiency, up-selling and customer satisfaction

You never get a second chance to make a first impression – and your customers will remember how your front desk staff treats them, long after their appointment.

These staff members are passionate about what they do and an important part of your business, influencing productivity, leadership, customer loyalty and your entire team.

This two-day seminar will inspire front desk and call center staff to focus on efficient booking, up-selling, customer satisfaction and productivity. This is one of the most important positions in your salon or spa!

Your front desk and call center are the first and last point of contact for every client visit. They have an immense responsibility over the success of your business. On the phones, they are the voice of your business. They up-sell and close retail sales. They generate lucrative gift certificate sales.

Topics include how to develop and use scripts to ensure results, efficiently selling service hours, dealing with difficult situations, converting client needs into booked appointments, improving communication with colleagues and clients, and understanding how they impact overall salon/spa growth.

Plus, your front desk staff will have the opportunity to brainstorm with others who share their challenges – and bring back ideas that work, all to the benefit of your business!

On-site format of program available: Prefer to have Strategies bring this program to your business? Contact Joanne Davies at 800.417.4848 x202 to learn how we can customize this program for your business.

Hotels (off-site):

• Captain Stannard House - 860.399.4634
• The Copper Beech Inn - 888.809.2056
  
• The Griswold Inn (B&B) - 860.767.1776
• Saybrook Point Inn - 860.395.2000 or 800.243.0212
  
• Water's Edge Inn & Resort - 860.399.5901 or 800.222.5901
• Westbrook Inn - 800.342.3162