High-Performance Front Desk Training

For: Front desk & call center staff

Goal: To focus your front-of-house staff on efficiency, up-selling and customer satisfaction

BSG/CosmoProf Customers and PBA Members: Save 10% off your tuition! Call 800.417.4848 for details.

It's not just about answering the phone! Your front desk and/or call center staff must move beyond traditional "receptionist" thinking into the high-performance realm of a growth driver -- with a focus on efficient booking, up-selling, customer satisfaction and productivity. Your front desk and call center are the growth drivers of your business. Individuals in these areas are responsible for efficiently selling your service hours. On the phones, they are the voice of your business. They up-sell and close retail sales. They are your front line for generating lucrative gift certificate sales. They are the first and last point of contact for every client visit.

Yet these employees are also the most overlooked in terms of proper training, preparation and expected results. The costs to client retention, productivity and sales are staggering. Register your front desk staff for this course today and transform them into growth drivers!  

Front desk staff will learn...

• What to say and how to say it
• How to efficiently sell available service hours
• How to deal with front desk stress
• How to increase & measure front desk productivity
• How to use technology to grow the business
• How to convert client needs into booked appointments How to bridge the gap between "us and them"
• How they impact overall salon/spa growth
  

• Captain Stannard House - 860.399.4634
• The Griswold Inn (B&B) - 860.767.1776
• Saybrook Point Inn - 860.395.2000 or 800.243.0212
  
• Water's Edge Inn & Resort - 860.399.5901 or 800.222.5901
• Westbrook Inn - 800.342.3162