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High-Performance Front Desk Training in Canada
Date: July 25 - 26, 2010
Time: 9:00 am - 5:00 pm
Where: Artist Choice
3253 Lakeshore Blvd West
Toronto, Ontario
High Performance Front-Desk Staff Training
Date: August 8 - 9, 2010
Time: 9:00 am - 5:00 pm
Where: Strategies Business Academy - Centerbrook, CT
The Strategies Incubator
Date: September 12 - 15, 2010
Time: 8:00 am - 5:00 pm
Where: Strategies Business Academy - Centerbrook, CT
Managing for Results
Date: September 26 - 28, 2010
Time: 9:00 am - 5:00 pm
Where: Strategies Business Academy - Centerbrook, CT
2011 Salon/Spa Game-Planning Retreat
Date: October 3 - 5, 2010
Time: 9:00 am - 5:00 pm
Where: Strategies Business Academy - Centerbrook, CT
High Performance Front-Desk Staff Training - San Francisco
Date: October 17 - 18, 2010
Time: 9:00 am - 5:00 pm
Where: San Francisco Institute of Esthetics & Cosmetology
1067 Folsom St., Suite 200
San Francisco, CA 94103
The Strategies Incubator
Date: November 7 - 10, 2010
Time: 8:00 am - 5:00 pm
Where: Strategies Business Academy - Centerbrook, CT
Incubator Grad One
Date: February 27 - March 2, 2011
Time: 9:00 am - 5:00 pm
Where: Strategies Business Academy - Centerbrook, CT
Incubator Grad Two
Date: June 5 - 8, 2011
Time: 9:00 am - 5:00 pm
Where: Strategies Business Academy - Centerbrook, CT

High-Performance Front Desk Training

Date: May 2 - 3, 2010
Time: 9:00 am - 5:00 pm
Location: Strategies Business Academy - Centerbrook, CT

For: Front desk & call center staff

Goal: To focus your front-of-house staff on efficiency, up-selling and customer satisfaction

Single attendee: $475.00
1 attendee(s) from same business: $475
Seats:




BSG/CosmoProf Customers and PBA Members: Save 10% off your tuition! Call 800.417.4848 for details.

It's not just about answering the phone! Your front desk and/or call center staff must move beyond traditional "receptionist" thinking into the high-performance realm of a growth driver -- with a focus on efficient booking, up-selling, customer satisfaction and productivity. Your front desk and call center are the growth drivers of your business. Individuals in these areas are responsible for efficiently selling your service hours. On the phones, they are the voice of your business. They up-sell and close retail sales. They are your front line for generating lucrative gift certificate sales. They are the first and last point of contact for every client visit.

Yet these employees are also the most overlooked in terms of proper training, preparation and expected results. The costs to client retention, productivity and sales are staggering. Register your front desk staff for this course today and transform them into growth drivers!  

Front desk staff will learn...

  • What to say and how to say it
  • How to efficiently sell available service hours
  • How to deal with front desk stress
  • How to increase & measure front desk productivity
  • How to use technology to grow the business
  • How to convert client needs into booked appointments How to bridge the gap between "us and them"
  • How they impact overall salon/spa growth
On-site format of program available: Prefer to have Strategies bring this program to your business? Contact Joanne Davies at 800.417.4848 x202 to learn how we can customize this program for your business.

Hotels (off-site):
  • Captain Stannard House - 860.399.4634
  • The Griswold Inn (B&B) - 860.767.1776
  • Saybrook Point Inn - 860.395.2000 or 800.243.0212
  • Water's Edge Inn & Resort - 860.399.5901 or 800.222.5901
  • Westbrook Inn - 800.342.3162
Strategies Business Academy
40 Main St.
Centerbrook, CT 06409

Air travel: Bradley International Airport - Hartford, CT

Contact: Joanne Davies
Email: joanne@strategies.com
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