Lessons From the Mouse

A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

The first Disney how-to book, written by someone who literally grew up working for the company, reveals Disney World's secrets for creating an unparalleled customer experience and for igniting passionate employee commitment to an organizational mission. 

The book holds nothing back.  No Disney pixie dust blinds the reader.  Backstage snafus, onstage errors and occasional chaos emerge in all their drama, humor or irony.  At its heart, Lessons from the Mouse presents 10 practical lessons that guide readers in applying principles of excellence in their own organizations, careers and lives.