QBQ! The Question Behind the Question

Practicing Personal Accountability in Work and in Life

The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining and procrastination. No organization or individual can achieve goals, compete in the marketplace, fulfill a vision or develop people and teams without personal accountability. John G. Miller believes that pointing fingers and blaming others cannot solve the troubles that plague organizations. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions-QBQs-such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.