Discovering the Soul of Service

The Nine Drivers of Sustainable Business Success

"Waiting for the "masterwork" on service? Wait no longer. Leonard Berry's Discovering the Soul of Service is it!

"A brilliant book, eminently compelling case studies from Charles Schwab to Midwest Express. It doesn't get better than this. David Glass President and Chief Executive Officer, Wal-Mart Stores, Inc. A blueprint that will work for anyone wanting to sustain successful service. A must for anyone interested in service businesses. Garrett H. Jamison President and Chief Executive Officer, Banc One Investment Management Group A treasure for anyone truly serious about sustaining a service culture."
Tom Peters, author of The Circle of Innovation