Front Desk/Guest Services Workshop
|Your front-desk/guest-services staff are among the most important in your company! They are the “voice” or your salon/spa, and are frequently the first and last points of contact for your clients.|
This two-day workshop will include:
The days will include role-playing and developing scripts, based around your company’s needs.
- How to develop and use scripts to ensure results.
- Efficiently selling service hours.
- Dealing with difficult situations
- Converting client needs into booked appointments
- Improving communication with colleagues and clients.
- Selling (and up-selling) retail.
- Understanding how they impact overall salon/spa growth.
P.S. This is a valuable workshop for management and service providers, too!
E-mail Bruce Hourigan or call 800.417.4848 x203 to learn more.