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Front Desk/Guest Services Workshop
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Front Desk/Guest Services Workshop
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Front Desk/Guest Services Workshop

Your front-desk/guest-services staff are among the most important in your company! They are the “voice” or your salon/spa, and are frequently the first and last points of contact for your clients.

This two-day workshop will include:
  • How to develop and use scripts to ensure results.
  • Efficiently selling service hours.
  • Dealing with difficult situations
  • Converting client needs into booked appointments
  • Improving communication with colleagues and clients.
  • Selling (and up-selling) retail.
  • Understanding how they impact overall salon/spa growth.
The days will include role-playing and developing scripts, based around your company’s needs.
 
P.S. This is a valuable workshop for management and service providers, too!

E-mail Bruce Hourigan or call 800.417.4848 x203 to learn more.

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Strategies Publishing Group, Inc.
40 Main St - Suite 7
Centerbrook, CT 06409
800.417.4848


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