In time, it occurs in every business. It’s when an individual seemingly succumbs to the dark side where negativity, resistance and defensiveness become the predominant traits. Think of it as a force field that extends about ten feet in all directions – and the last thing you want to do is to be sucked inside it. Once you’re sucked in, it can take the better part of the day to purge the negativity that got all over you. The real problem is that it’s not just you who’s getting hit with toxic waste; it’s getting all over everyone else in your company, including your customers.
Our lives can be influenced by many factors both inside and outside the workplace that can drive our attitudes over to the dark side. It affects our demeanor and body language. We can come across as always angry and frustrated. Everyone can feel it when you walk into the room as your funk begins sucking the life and energy out of it, like a black hole that consumes all matter. Star Trek fans are familiar with the Borg phrase, “Resistance is futile.” Verbal communication comes across with a similar tone that “pulls down” rather than “lifts up.”
Allowing negative attitudes on your team is allowing toxic waste to get all over everyone. It brings down the team, saps energy, creates drama and ultimately erodes both productivity and customer experiences. And the longer leadership waits to address the situation, the deeper the negativity spreads in the company. [Read more...]