Employees get set up to fail more often than you think. It’s never done intentionally – it just happens. Tasks are poorly defined. Desired results are sketchy. The chain of command looks like a pile of broken links. Training is inconsistent and inadequate. There are leaders that actually expect employees to know what they’re thinking … and to execute their nonverbal commands perfectly.
Some employees try their best to deliver what they perceive they were charged to do and get chewed out when their performance doesn’t match unspoken expectations. Others give it half an effort knowing they can’t win. The end result is always a demoralized team and de-powered culture that is capable of so much more. Once a pattern of getting set up to fail settles into a company’s culture, getting things done takes more time, money, and resources. The company springs leaks that it cannot plug up fast enough.
When Strategies does onsite No-Compromise Leadership sessions, we interview employees. That’s when we hear the other side of the story as employees vent about their frustrations with the company and its leadership. Don’t get me wrong – these aren’t “rip the leader to shreds” sessions. Rather, they are open and honest opportunities for employees to express their concerns with the practices, thinking, and behavior of the company and its leader(s). It’s no different than leaders expressing their concerns about employees. Everyone wants the company to be the best it can be – to be set up to win. [Read more...]